Loading…
Version 1.0
Effective Date: 1 July 2026
Last Updated: 1 July 2026
Welcome to Goodae.
Goodae Pte. Ltd. ("Goodae", "we", "our" or "us") is committed to protecting your privacy and handling your personal data responsibly.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you access or use the Goodae website, mobile applications and related services (collectively, the "Platform").
This Privacy Policy applies to all individuals who access or use Goodae, including volunteers, users, organisation representatives, partners and visitors to our Platform.
By creating an account, accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy should be read together with our Terms & Conditions, which govern your use of the Platform.
Goodae is committed to handling personal data responsibly and, where applicable, in accordance with Singapore's Personal Data Protection Act 2012 (PDPA) and other applicable privacy laws.
This Privacy Policy explains:
This Privacy Policy applies only to Goodae and does not apply to third-party websites, applications or services that may be linked from our Platform.
The personal data we collect depends on how you interact with Goodae and the Services you choose to use.
We strive to collect only the personal data reasonably necessary to operate, improve and protect our Platform.
When you create an account or interact with the Platform, you may provide information including:
Providing certain information may be necessary for us to provide particular Services. Where information is optional, we will generally indicate this where reasonably practicable.
When you use Goodae, certain information may be collected automatically to help us operate and secure the Platform.
This may include:
This information helps us improve performance, maintain security and better understand how our Platform is being used.
Where you apply for or participate in Volunteer Opportunities through an Organisation using Goodae, that Organisation may provide information relating to your participation, including:
Goodae does not independently verify all information provided by Organisations.
Where permitted by law, we may receive information from third parties, including:
We will only use such information for purposes consistent with this Privacy Policy.
We generally do not request or require sensitive personal data.
However, depending on the nature of a Volunteer Opportunity, certain Organisations may request information such as:
Where Goodae collects such information directly, we will only do so where reasonably necessary and in accordance with applicable law.
We use personal data only where reasonably necessary to operate, improve and protect Goodae.
Depending on how you use the Platform, we may use your personal data to:
Including to:
We may use information such as your interests, preferences, skills and previous volunteer participation to:
Personalisation is intended to make the Platform more useful and does not prevent you from exploring other opportunities available on Goodae.
We continually seek to improve the Platform.
Your information may be used to:
Where reasonably practicable, we use aggregated or anonymised information that does not identify individual Users.
Protecting our community is an important part of operating Goodae.
We may use personal data to:
We may contact you regarding:
Where required by law, we will seek your consent before sending marketing communications.
You may unsubscribe from marketing communications at any time.
However, you cannot opt out of communications that are necessary for administering your account, providing our Services or complying with legal obligations.
We may process personal data where reasonably necessary to:
Goodae may use automated technologies, including artificial intelligence ("AI"), to support and improve the Platform.
Examples include:
These technologies are intended to support the operation of the Platform and improve user experience.
AI-assisted features may not always produce accurate or complete results. Users and Organisations remain responsible for exercising their own judgement when relying on recommendations or information provided through the Platform.
Where appropriate, Goodae may review automated outputs to improve the quality, safety and reliability of our Services.
Goodae does not sell your personal data.
We only share personal data where reasonably necessary to operate the Platform, provide our Services, comply with legal obligations or where you have authorised us to do so.
We may share personal data with the following categories of recipients.
Where you apply for or participate in a Volunteer Opportunity, relevant information may be shared with the Organisation managing that activity.
Depending on the circumstances, this may include:
Organisations are independently responsible for handling personal data they receive in accordance with applicable privacy laws.
Goodae may engage carefully selected third-party providers to help operate the Platform.
These providers may assist with:
These providers are only permitted to process personal data on our behalf for authorised purposes and are expected to implement appropriate security measures.
We may disclose personal data where reasonably necessary to our professional advisers, including lawyers, accountants, auditors or insurers, or where required or permitted by law.
We may also disclose information to government agencies, regulators or law enforcement authorities where required to comply with legal obligations, respond to lawful requests, investigate suspected unlawful activity or protect the rights, safety or property of Goodae or others.
Goodae may use reputable third-party service providers to operate and support the Platform. As a result, your personal data may be transferred to, stored in or processed in countries outside Singapore.
Where personal data is transferred internationally, Goodae will take reasonable steps to ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable laws. This may include using service providers that maintain recognised security standards or implementing appropriate contractual protections where necessary.
By using the Platform, you acknowledge that your personal data may be processed outside your country of residence where reasonably necessary to provide our Services.
Protecting your personal data is important to us.
Goodae implements reasonable administrative, technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, misuse or destruction.
These measures may include:
While we strive to protect your personal data, no method of electronic transmission or storage is completely secure. Accordingly, Goodae cannot guarantee absolute security, and Users should also take reasonable steps to safeguard their own accounts and devices.
You are responsible for maintaining the confidentiality of your login credentials and should notify Goodae promptly if you suspect your account has been compromised.
Goodae retains personal data only for as long as it is reasonably necessary to:
The length of time personal data is retained depends on the nature of the information and the purposes for which it was collected.
When personal data is no longer required, Goodae will take reasonable steps to securely delete, anonymise or dispose of it, unless we are required or permitted by law to retain it for a longer period.
Where you request that your account be closed, certain information may be retained where reasonably necessary to comply with legal obligations, resolve disputes, prevent fraud or protect the rights and legitimate interests of Goodae or others.
Subject to applicable laws, you may have the right to:
To protect your privacy, Goodae may require reasonable verification of your identity before processing certain requests.
In some circumstances, we may be unable to fulfil a request where permitted or required by law, including where retaining the information is necessary to comply with legal obligations, protect the rights of others or maintain the security and integrity of the Platform.
Withdrawal of consent does not affect the lawfulness of any collection, use or disclosure that occurred before consent was withdrawn.
Goodae uses cookies and similar technologies to improve the functionality, performance and security of the Platform.
These technologies may be used to:
Most web browsers allow you to manage or disable cookies through your browser settings.
Please note that disabling certain cookies may affect the functionality or availability of some Platform features.
Goodae is intended for individuals who are legally permitted to use our Services.
Where minors use the Platform, participation in certain Volunteer Opportunities may require the consent of a parent, guardian or authorised representative, depending on applicable laws, organisational policies or the nature of the activity.
Organisations remain responsible for ensuring they comply with any legal requirements relating to minors participating in their Volunteer Opportunities.
If we become aware that personal data has been collected in a manner inconsistent with applicable law, we will take reasonable steps to investigate and, where appropriate, delete or restrict access to that information.
Goodae takes data security seriously and maintains processes to respond to suspected or actual data security incidents.
If we become aware of a data breach involving personal data, we will take reasonable steps to:
While no system can eliminate all security risks, we continually review and improve our security practices to help protect the information entrusted to us.
Goodae may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal obligations or operational practices.
The latest version will always be published on the Platform together with its effective date.
Where changes are material, we will take reasonable steps to notify Users through the Platform, email or other appropriate communication channels.
Your continued use of the Platform after the updated Privacy Policy takes effect constitutes your acceptance of the revised Privacy Policy.
If you do not agree with any changes, you should discontinue using the Platform and, where applicable, close your account.
Goodae has designated a person responsible for overseeing privacy matters and ensuring the responsible handling of personal data.
If you wish to:
please contact us using the contact details published on our official website.
We will make reasonable efforts to acknowledge and respond to privacy-related enquiries in a timely manner.
If you have any questions about this Privacy Policy or the way Goodae handles personal data, please contact us through the contact information available on our official website.
We value your feedback and are committed to continually improving our privacy and data protection practices.
Trust is fundamental to Goodae's mission of connecting people, organisations and communities to create meaningful social impact.
We are committed to handling personal data responsibly, transparently and with respect. As Goodae continues to grow, we will regularly review and improve our privacy practices to ensure they remain appropriate, practical and aligned with applicable laws and recognised good practices.
Thank you for being part of the Goodae community.